Terms and Conditions

Online Shopping Terms And Conditions: Section 1

In-Studio Services Terms And Conditions: Section 2

Section 1

Online Orders & Product Information

Giga Fashion offers both ready-made dresses and custom-made dresses available for online purchase. All product descriptions, images, colours, and measurements are provided as accurately as possible. Small variations may occur due to screen settings, manufacturing processes, or individual tailoring.

For custom-made items, measurement instructions is on our website or will be sent via email, along with a video guide on request. The customer is responsible for providing accurate measurements. Giga Fashion cannot take responsibility for incorrect fit caused by inaccurate measurements supplied by the customer.

Order Processing & Payment

Orders are considered confirmed once full payment has been received.
All payments are processed securely through Wix Payments, PayPal, Apple Pay, or Google Pay.
You will receive an order confirmation email once the order is placed.
Custom-made orders will begin production only after all required measurements have been received.
If for any reason an item cannot be produced or delivered, we reserve the right to cancel the order and issue a full refund.

Where an instalment payment option is used, please note that the product will be dispatched only after the full outstanding balance has been paid in full.

Shipping & Delivery

We ship to Ireland, the UK, the EU, the USA, and selected international locations.

Delivery Estimates
Delivery times depend on destination and courier availability. Estimated delivery times are provided at checkout but are not guaranteed.

Delays
Giga Fashion is not responsible for delays caused by:

Customs processing
Courier issues
Weather or operational delays
Incorrect shipping information provided by the customer
Loss or Damage During Transit

All orders are shipped with tracking. Once the parcel is handed to the courier, responsibility transfers to the courier company.
If a parcel is lost or damaged in transit, we will assist you in opening a claim with the courier, but we cannot issue refunds until the investigation is complete.

Customs Duties & Taxes (International Orders)

Customers outside Ireland may be subject to import duties, VAT, customs fees, or handling charges. These fees are determined by your local customs authority and are not included in the purchase price.

Customers are responsible for paying any applicable import charges.

Giga Fashion is not responsible for customs delays, fees, or packages returned due to unpaid duties.

Returns & Refunds (Online Purchases)

Ready-Made Dresses
We accept returns of ready-made dresses within 14 days of delivery if:

The dress is unworn
Tags are still attached
It has no stains, odours, marks, or damage
It is returned in original condition

Return shipping costs are the responsibility of the customer.
Refunds are issued once the dress is received and inspected.

Custom-Made Dresses
Custom-made dresses are created uniquely for each client based on their provided measurements.
For this reason:

❌ No returns
❌ No refunds
❌ No exchanges

This policy complies with EU Consumer Rights for personalised and made-to-measure products.

Order Cancellation (Custom-Made)
Custom orders may be cancelled within 24 hours of placing the order.
After 24 hours, fabric may already be purchased and work may have begun, therefore cancellations are no longer possible.

Sizing Disclaimer

For ready-made dresses, a size chart is provided. Customers are responsible for selecting the correct size.

For custom-made dresses, accurate measurements must be provided by the customer. Giga Fashion cannot be held responsible for poor fit caused by incorrect measurements.
If incorrect measurements are submitted, alterations may be possible for an additional fee, but not guaranteed.

Colour, Fabric, and Design Variations

Colours may appear slightly different due to screen settings or fabric batch variations.
Handmade items may have minor differences from sample photos.
For custom-made dresses, if a selected fabric becomes unavailable, a suitable alternative will be offered and agreed upon before production continues.

Legal & Liability

Giga Fashion is not responsible for:

Damage caused after delivery
Incorrect size selection by the customer
Customs delays or returned parcels
Lost parcels where courier investigation confirms delivery
Customer-provided measurement errors

Our total liability shall not exceed the amount paid for the product.

Section 2 Appointments:

Our appointments are free of charge.
In case of a no-show or cancellation of the initial appointment (with some exceptions), rebooking will cost €20, which is non-refundable.
Fitting appointments will be scheduled throughout the dress creation process to ensure smooth progress.
Fittings will be arranged at the convenience of both the dressmaker and the client.
If a client cannot attend a scheduled fitting due to unforeseen circumstances, a new fitting will be arranged. However, any delays caused by a client-canceled or postponed appointment are not the responsibility of Giga Fashion. Every effort will be made to complete the order by the agreed deadline.

On the fitting days:

Clients are advised to wear the underwear and shoes they intend to wear with the garments to ensure the correct fit. Giga Fashion takes no responsibility for garments not fitting perfectly if the client does not follow this advice.
Giga Fashion is not responsible for garments that do not fit correctly if the client gains or loses weight between the fittings and collection or for any other reason beyond Giga Fashion’s control.
Important Note: Please do not wear makeup or apply any body lotion or tan cream on your skin before visiting for a fitting. Tan creams and lotions may leave stains on your future dress, and we will not accept any responsibility if that happens.

Material and Design Changes:

Material choices will be made at the first meeting and agreed upon in writing.
Efforts will be made to obtain the fabrics and trims required by the customer. If the exact fabric is unavailable, a suitable alternative will be sourced with the customer’s agreement.
If the client wishes to change the fabric after it has been bought, the additional cost will be added to the final invoice. Changes cannot be made once the fabric has been cut.
Design changes can be made at the first fitting, but significant changes requiring extra work and resources will incur additional costs, which will be stated in advance.
Please note, some changes can’t be undone. For example, if during your fitting appointment you decide to have your dress shortened and it is cut, it will be impossible to make it longer if you change your mind. A new skirt will be needed, which will incur additional costs. We always try to help, adjust, and do everything possible to avoid any extra costs and to create a dress to the client’s preference.

Final Fit and Collection:

Upon collection, clients will try on the garment to ensure the fit is correct.
If the client decides not to participate in a final fitting and the garment is collected by someone else, Giga Fashion has no responsibility if the garment does not fit as there will be no chance for us to check it.
Any requests for minor alterations must be made known as soon as possible. Once the garment and final payment have been exchanged, any further work will incur additional costs and will be completed only when and if possible, including defects from “wear and tear.”
After the dress leaves the studio, Giga Fashion is not responsible for any damage or issues that occur. This includes:
- Rips or tears
- Destruction or heavy damage
- Dirt or stains
- Wrinkling or lack of ironing
- Broken zippers due to improper use
- Any other damage or issues caused after collection

Payments

A non-refundable deposit is required to secure your place and to start work.
Please note, if you visited us and left without paying a deposit to take some time to think etc, which is understandable, you are not on our working list without without paid deposit, and we do not guarantee a place if you decide to come back as availability is always subject of how busy we are and available.
The deposit amount depends on the price, dress style, and fabrics used and is agreed upon before work commences.
It is possible to pay the deposit in parts; however, please note that no work will begin on your dress until the full deposit has been paid.
During these appointments, we respectfully request a partial payment towards the outstanding balance for the work completed thus far. Please note that failure to fulfil this payment obligation on the fitting day may lead to a temporary halt in the making process. If a client cannot attend a scheduled fitting due to unforeseen circumstances, a payment link will be sent as payment is still due for the work done
The final balance is payable upon completion, final payment must be received before or on the day.
Finished products must be collected within two weeks, if collection is not possible, the final amount must be paid within two weeks from the completion date, and collection can be arranged later.
In the event of non-payment, we reserve the right to pursue legal action, including but not limited to mediation, Small Claims Court, District Court proceedings, and enforcement measures as per Irish law.”

No Refunds, Returns, or Exchanges:

Due to the bespoke nature of our products, all sales are final. We cannot offer refunds, returns, or exchanges. This policy is in place because each dress is made to order and tailored to your specific requirements, making it unique and non-resalable.

Complaints

All complaints about quality, size and details should be addressed on the same day during the final fitting or the following week, otherwise, they will not be reviewed. We are always ready to help and go the extra mile to satisfy our customers. Emai: info@gigafashion.ie

Photography

The customer is welcome to take photos for personal use during fittings. Their use on social media sites must be agreed with Giga Fashion as it’s not finished work. Giga Fashion will ask the permission of the customer to use images taken during the construction process on the website gigafashion.ie as well as social media sites. The customer can request for the images not to be used at any time.

We pride ourselves on treating our customers with the utmost respect and courtesy. Our team is dedicated to providing a pleasant and professional experience for everyone who interacts with us. In return, we kindly expect our customers to treat our staff with the same politeness and respect. We have a zero-tolerance policy towards any threatening behavior, racist remarks, or any form of harassment. Any customer engaging in such actions will have their order terminated immediately, and we will seek legal advice to address the situation. We are committed to maintaining a respectful and safe environment for both our staff and customers.

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