Terms and conditions:
A non-refundable deposit is required. It depends on price, on dress style, on fabrics what will be used. We will agree on deposit before work commences. The final balance is payable upon completion. Payment must be received before, or on, the day of collection, either by cash or debit card payment. Payments can also be paid monthly until the balance is cleared otherwise the items will not be released to the customer. Finished products must be collected within two weeks. If collection is not possible, the final amount must be paid within two weeks from the date product was finished and collection can be arranged later.
Changes to the order and appointments
The client will have the opportunity to attend a design consultation/first appointment and a range of fittings what quantities depend on the dress, plus a final fit upon collection.
Fittings will be arranged at the convenience of the dressmaker and the client. Should the client need to cancel a fitting appointment they must inform the studio as soon as possible otherwise a cancellation fee for time wasted will be applicable. A new fitting will be arranged, but any delay in the completion of the order due to a cancelled/postponed appointment by the client is not the fault of the Giga Fashion though every effort will be made to complete the order by the agreed deadline.
The customer is advised to wear the underwear and shoes they intend to wear with the garments to ensure the correct fit. Giga Fashion takes no responsibility should the customer not do so, leading to the garment not fitting perfectly. In addition, no responsibility is taken for garments that do not fit correctly if the client has gained or lost weight between the final fitting and collection, or for any other reason beyond the Giga Fashion control. Should the client be unable to attend fittings, measurements must be agreed in writing and the studio will make the garments to the measurements provided. Giga Fashion takes no responsibility if the garment(s) do not fit when based on the measurements provided by the clients.
The cost of materials is approximate and is dependent on the choices made by the client and the availability of materials. The choice of materials will be made at the first meeting and agreed in writing. Every effort will be made to obtain the fabrics and trims required by the customer. Should the exact fabric required to be unavailable a suitable alternative will be sourced, on the agreement of the customer. When the fabric has been bought should the client wish to change it the additional cost of the new fabric will be added to the final invoice. Note: changes cannot be made once the fabric has been cut. Design changes can be made at the first fitting but once this design has been agreed changes requiring significant work and resources will cost extra. The price will be stated in advance before starting such a changes.
The client is advised to wear the shoes they wish to wear with the outfit at this fitting, as changes cannot be made once the hem length is agreed on. Upon collection, the client will try on the garment to ensure the fit is correct. Any requests for minor alterations must be made known as soon as possible, as once the garment and final payment have been exchanged, any further work will come at an additional cost and be completed only when and if possible, this includes defects incurred as a result of "wear and tear".
Cancellations and Refunds
The client can cancel the order, free of charge, at any time during the consultation process, before the order is confirmed and the deposit paid ( admninistrative fee will incur). After that all cancellations will cause a loss of deposit. If the client wishes to cancel the project after the final fitting she/he will incur the charge for the full cost of the project. Refunds are not possible as final materials will have been purchased, time allocated to the project and construction started. As the garments are bespoke, they cannot be resold. All dresses sales are final sales, there are no refunds, exchanges or returns.
All complaints about quality, size and details should be addressed on the same day during the final fitting or the following week, otherwise they will not be reviewed. We are always ready to help and go an extra mile to satisfy our customers.
The customer is welcome to take photos for personal use during fittings. Their use on social media sites must be agreed with Giga Fashion as it's not finished work. Giga Fashion will ask the permission of the customer to use images taken during the construction process on the website gigafashion.ie as well as social media sites. The customer can request for the images not to be used at any time.